Refund policy

Last Updated: June 2026

Because each arrangement is prepared specifically for your order, cancellations and changes are subject to the timelines below.

ORDER CHANGES

If you need to make a change to your order, please contact us as soon as possible.

We will do our best to accommodate requests, but changes cannot be guaranteed once preparation has begun.

CANCELLATIONS

Orders cancelled more than 24 hours before the scheduled delivery date are eligible for a full refund.

Orders cancelled within 24 hours of the scheduled delivery date are not eligible for a refund, as materials may have already been purchased and preparation may already be underway.

DELIVERED ORDERS

Once an order has been delivered, it cannot be cancelled or refunded.

DAMAGED ORDERS

If your order arrives damaged, please contact us within 24 hours of delivery and include photographs of the arrangement.

We will review the issue and determine an appropriate resolution.

REFUNDS

Approved refunds will be issued to the original payment method used for the purchase.

Please allow several business days for your financial institution to process the refund.