Q: How far in advance should I place my order?
Delivery slots are limited, so we recommend placing your order as early as possible, especially for weekends, holidays, and special occasions. We'll always do our best to accommodate last-minute requests when availability allows.

Q: Can I customize my order?
At this time, we do not offer custom balloon designs. We offer a curated selection of ready-to-order arrangements, thoughtfully designed to be elegant, cohesive, and celebration-ready.

Q: Do you accept same-day orders?
Yes, we offer same-day delivery when available. Orders must be placed by 12 PM. Availability is limited, so we recommend ordering in advance whenever possible. If you need something urgently, please contact us and we'll let you know what's available.

Q: Where do you deliver and how much is delivery??
We currently offer local delivery across selected areas of New York City. Available delivery zones will be displayed at checkout. Delivery fees vary based on location and are calculated at checkout before payment.

Q: What time will my order arrive?
Available delivery windows will be shown at checkout, allowing you to select the option that works best for you.

Q: What happens if the recipient isn't available?
We recommend ensuring that someone is available to receive the order during the selected delivery window. If no one is available, we will attempt to contact the recipient or customer. Additional delivery fees may apply if redelivery is required.

Q: How long do balloons last?
Our balloon designs typically last several days and, with proper care, can often remain beautiful for several weeks. Indoor environments with stable temperatures provide the best conditions.

Q: How should I care for my balloons?
To keep your balloons looking their best try to keep them indoors whenever possible and avoid direct sunlight and heat. Keep away from sharp objects. Handle gently when moving them.

Q: Can I place balloons outdoors?
Yes, but outdoor conditions such as heat, wind, humidity, and direct sunlight may affect both appearance and longevity.

Q: Are balloons delivered inflated?
Yes. All of our balloon arrangements arrive fully inflated and ready to enjoy.

Q: Can I cancel or change my order?
Because each order is prepared specifically for delivery, changes and cancellations depend on timing. Please contact us as soon as possible if you need assistance, and we'll do our best to help.

Q: What if my order arrives damaged?
We take great care in preparing every order. If your arrangement arrives damaged, please contact us within 24 hours and include photos so we can review the issue and assist you promptly.

We're here to make your experience simple, smooth, and enjoyable. If you don't see your question here, feel free to contact us anytime.